JOEY SPORT

Customer Policies

Shipping Policy

Shipping Within the 48 Contiguous United States

Orders shipped within the 48 contiguous United States normally have an estimated shipping and delivery timeframe of approximately 5–10 business days.

Business days are Monday through Friday and do not include weekends or major holidays.

Delivery times are estimates and may vary depending on destination, carrier schedules, weather, holidays, and other circumstances outside of Joey Sport's control.

Oversized Seats & Freight Shipping

Due to the size and dimensions of certain Joey Sport seat models or shipments, some orders may be too large to ship through standard FedEx or UPS parcel service.

When standard parcel shipping is not available, the order will be shipped by freight carrier (LTL freight).

Freight shipments normally have an estimated shipping and delivery timeframe of approximately 8–14 business days, excluding weekends and major holidays.

Freight delivery times may vary depending on destination, carrier schedules, terminal operations, and circumstances outside of Joey Sport's control.

For freight deliveries, the carrier may contact the customer to arrange or confirm delivery. Customers should provide a valid telephone number and accurate delivery information when placing an order.

Alaska, Hawaii, Puerto Rico, Guam & Canada

Free shipping applies only to the 48 contiguous United States. Orders shipping to Alaska, Hawaii, Puerto Rico, Guam, and Canada are not eligible for the standard free-shipping offer and are subject to additional shipping charges.

Please contact Joey Sport for a shipping quote before placing an order for these destinations.

Delivery times will be longer than shipments within the 48 contiguous United States and will vary depending on the destination and shipping carrier.

Canadian customers are also responsible for all applicable customs, duties, taxes, brokerage, and import-related charges.

International Shipping

Joey Sport offers international shipping to select destinations.

All international orders are shipped by AIR only.

International shipping charges are determined individually based on the destination, package size, weight, and available carrier service.

Please contact Joey Sport for an international shipping quote before placing your order.

All international orders must be paid by wire transfer. Credit cards, financing services, and other website payment methods are not accepted for international orders.

International delivery times vary depending on destination, carrier service, customs processing, and local delivery conditions.

Customs, Duties & Taxes

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country.

These charges are not included in the Joey Sport product price or shipping charge unless specifically stated otherwise.

Customs processing may also cause additional delivery delays outside of Joey Sport's control.

Tracking & Delivery

Tracking information will be provided once available after an order has shipped.

Carrier tracking information and estimated delivery dates are provided by the shipping carrier and may change during transit.

Joey Sport cannot guarantee a specific delivery date once a shipment has transferred to the carrier.

Important — Shipping Damage

All shipping damage must be reported to Joey Sport within 24 hours of delivery. This 24-hour requirement applies to shipments delivered by FedEx, UPS, freight carriers, and other shipping carriers.

Please inspect your shipment as soon as it arrives.

If damage is found, immediately take clear photographs of:

  • The damaged product
  • The shipping carton or packaging
  • Any visible damage to the outside of the package
  • The shipping label
  • All packing materials
  • The overall condition of the shipment as received

Keep all original packaging, cartons, labels, and packing materials.

Do not discard the packaging or damaged product while the shipping damage claim is being reviewed.

Failure to report shipping damage within 24 hours of delivery, or failure to retain the original packaging, may significantly affect our ability to assist with a carrier damage claim.

Important — Freight Shipment Damage

All freight shipments must be inspected before acceptance.

When an order is delivered by freight carrier, the customer is responsible for carefully inspecting the shipment before signing the delivery receipt or accepting the shipment.

Inspect the pallet, cartons, packaging, and products for visible signs of damage, including:

  • Crushed or torn cartons
  • Punctures
  • Broken or damaged pallets
  • Exposed products
  • Severe dents or impacts
  • Other visible signs of mishandling

If any freight damage is visible:

  1. Do not sign for the shipment as being received in good condition.
  2. Clearly note all visible damage on the carrier's delivery receipt / Bill of Lading (BOL).
  3. Take clear photographs of the damaged pallet, cartons, packaging, products, and shipping labels.
  4. Refuse the shipment if the damage appears to have affected the product or the condition of the product cannot be verified.
  5. Contact Joey Sport immediately and no later than 24 hours after the delivery attempt.

Very important: Do not accept a visibly damaged freight shipment and sign the delivery receipt without documenting the damage.

Once a freight shipment is accepted and signed for without damage being noted, the freight carrier may consider the shipment to have been delivered in good condition and may deny a subsequent freight damage claim.

If the customer accepts and signs for a visibly damaged shipment without noting the damage, or fails to report freight damage to Joey Sport within 24 hours, our ability to file or recover a freight damage claim may be significantly limited.

Joey Sport cannot guarantee reimbursement, replacement, or approval of a freight damage claim when the customer fails to properly inspect, document, and report visible damage at the time of delivery.

When in doubt, do not sign for or accept a visibly damaged freight shipment. Contact Joey Sport immediately.

Lost or Missing Shipments

If tracking shows unusual delays or a package appears to be lost in transit, please contact Joey Sport so we can review the shipment and, when appropriate, work with the shipping carrier.

If tracking shows a package as delivered but you cannot locate it, please check the delivery area and with household members, neighbors, building management, or anyone who may have accepted the shipment before contacting us.

Carrier investigations and claim processing times may vary.

Address Changes

Please contact Joey Sport as soon as possible if you need to correct your shipping address.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed or redirected.

Any additional carrier fees resulting from an incorrect address, address correction, refused shipment, or redelivery may be the customer's responsibility.

Delivery Delays

Delivery estimates are not guaranteed.

Joey Sport is not responsible for carrier delays caused by weather, transportation disruptions, holidays, customs processing, incorrect addresses, or other circumstances outside of our reasonable control.

Questions About Shipping

If you have questions regarding shipping, special destinations, freight delivery, or international orders, please contact Joey Sport through our Contact page before placing your order.