Customer Policies
Refund & Return Policy
1. Limited 30-Day Return Policy
Returns are subject to the conditions below. Customers are responsible for shipping costs both ways.
Customers may request a return within 30 days of delivery.
All returns require prior approval from Joey Sport. Customers must contact support@joeysport.com before returning any merchandise.
Merchandise sent back without prior approval may not be accepted or processed.
2. Return Condition
To qualify for a refund, the returned product must be:
- Brand new
- Never used
- Never installed
- Never modified
- Undamaged
- In its original condition
- Complete with the original packaging, hardware, accessories, and included materials
The product must be returned in a condition that allows it to be sold again as brand new.
3. Restocking Fee (20%)
Approved returns are subject to a 20% restocking fee.
4. Shipping Costs
For standard returns, the customer is responsible for shipping costs both ways.
5. Return Approval & Authorization
Customers must contact Joey Sport and receive approval before sending any item back.
Customers are responsible for all return shipping costs. Joey Sport does not provide prepaid return shipping labels.
Do not send any item back until your return has been reviewed and approved and return instructions have been provided by Joey Sport.
6. Items Returned Used, Installed, Modified, or Damaged
If a returned product shows signs of use, installation, modification, customer-caused damage, wear, or is otherwise no longer in brand-new condition, no refund will be issued.
If a returned product is rejected for this reason, the customer may arrange and pay for a carrier to pick the merchandise back up from Joey Sport.
Alternatively, if the customer does not want the merchandise returned, the customer may authorize Joey Sport to dispose of it. Joey Sport will not dispose of rejected merchandise without customer authorization.
7. Exchanges
Joey Sport does not process direct exchanges.
If a customer wants a different model, upholstery, or other product, the customer should complete an eligible return for a refund and then place a new order for the desired product.
8. Manufacturing Defect Claims
If a customer believes a product has a manufacturing defect, they must contact support@joeysport.com and provide detailed information about the issue.
Joey Sport may request:
- Order number
- Description of the problem
- Photographs
- Video
- Other reasonable information needed to evaluate the claim
Joey Sport will review the information provided and determine whether the manufacturing-defect claim is approved or declined. Qualifying manufacturing-defect coverage and remedies will be governed by the separate Warranty Policy.
9. Shipping Damage
Shipping damage is not handled as a standard return and is subject to the Joey Sport Shipping Policy.
If your order arrives damaged, you must review and follow the Shipping Damage instructions in our Shipping Policy immediately.
All shipments — including UPS, FedEx, USPS, DHL, Other, and Freight / LTL — should be inspected carefully for damage upon delivery. All shipping damage must be reported to Joey Sport within 24 hours of delivery.
Customers must inspect the shipment and product carefully, photograph any visible damage, and retain all original packaging, shipping labels, and packing materials as required by the Shipping Policy.
If a shipment shows visible damage, document the damage immediately. If the carrier requires you to sign a delivery receipt or BOL, note all visible damage in writing on the delivery receipt/BOL BEFORE signing. Do not sign a clean delivery receipt when damage is visible. If the damage may have affected the product, refuse the shipment whenever refusal is available through the carrier.
Customers are responsible for following all applicable inspection, damage-reporting, photography, packaging-retention, delivery-receipt/BOL, signature, and shipment-refusal procedures outlined in the Shipping Policy.
10. Refund Processing
Once an approved return is received, Joey Sport must inspect the merchandise and confirm that it satisfies the return requirements before issuing the refund.
Once an approved return is received and inspected, Joey Sport will process the refund within 5–7 business days.
Refunds should be returned to the original payment method when applicable.